The Trace Route, Whois, Ping and Dig tools are very informative. There are many ways to run these commands, but here is the easiest method:

  1. Go to nwtools.com.
  2. Choose Express.
  3. Enter the domain or IP address in the search field and click Go.
This will run a series of tests. Give the tools a moment to run and check your results. Here's what you should look for when viewing your results:
  • Trace Route - The trace should have the last hop at the server.
  • Whois - For Whois, you should make sure the name servers are pointed to our server and that they were not changed in the past 48 hours.
  • Ping - Ping simply shows you the last IP from the trace route, but you may still need a separate Ping test in some cases.
  • Dig - The Dig will be listed under Answer Records, showing the information from the DNS zones. This information is much more advanced.

How to do a Trace Route and Ping from a Desktop

While a website utility like nwtools.com is great for checking our servers, it will not indicate anything about your connection. To test your connection to our servers, please run the tests directly from your desktop.

To run a Trace and Ping from a Windows desktop:

  1. Go to Run and type cmd
  2. Click OK.
  3. Type tracert domain.com (replacing domain.com with your actual domain) and hit Enter.
  4. Type ping domain.com (replacing domain.com with your actual domain) and hit Enter.
  5. Right-click the black window and choose Select All.
  6. Press Ctrl C to copy the results.
  7. Submit a ticket to our Support department and paste the results into that ticket for us.